How do I create a letter?
Just create your document in your normal way, no change.
Does it matter where on the page I put the address?
Yes. The address must be in the top left corner of the page, positioned so it will appear in the window of the envelope. Read more about address positioning.
What if I don't know the full address?
Your letter needs to include a full, accurate address, including the postcode however our service has a built-in address validation facility that will be able to automatically resolve most of the minor address corrections. Alternatively, you can check addresses using the Royal Mail's postcode checker.
Can I include colour?
Yes, you can choose colour or black-and-white.
Can I print double-sided?
Yes, you can choose to print single or double-sided. You can send up to 8 double-sided sheets (16 sides in total)
Can I sign my letter?
You can include a digital image of your signature, but you cannot physically sign the letter.
Can I have my letterhead on my mail?
Yes, you can include a digital version of your letterhead in your letter. There are detailed instructions on how to do that here. We print on state of the art printers, we are confident that your letter can look just as good as if it was printed onto your pre-printed letterhead stock.
What will my letters look like when they get there?
Your letter will appear just as if you had printed it in your office and posted it yourself, as long as you have positioned the address correctly. The only things we add are small codes near the address and at the bottom right of the page to help the sorting process. If your address is not listed in the Postcode Address File, we will endeavour to correct it if we can.
Can I include signatures and photos in the body of the letter?
Yes. As long as the address is positioned correctly your letter can contain any imagery. When including images please ensure that the resolution is no more than 300dots per inch (dpi) in order to maintain a file size that can be processed quickly and still maintain excellent clarity.
What size paper do you use?
We print on A4 paper. We fold it in half to A5 size and put it in a C5 envelope.
What weight of paper do you use?
We print on a minimum of 90gsm paper.
Can I select the colour / type of paper?
No, at the moment we print on white A4 paper folded in half. We hope to offer a wider range of paper stock in the future.
Can I select the colour / type of envelope?
No, at the moment we use white C5 (half A4) envelopes. We hope to offer a choice of envelopes in the future. The envelope looks like this.
How many pages can I send within my letter?
Up to 8 pages (16 sides) of paper. This limit is set by the number of sheets that will safely fit into the envelopes that we use.
Do I need to write the letter online?
No. Write your letter in the normal way in your usual software, press print and select "Send it cloudPOST" from the list of printers. Alternatively, you can upload a letter to our web portal
Do I have to scan in my letter?
No. Write your letter in the normal way in your usual software, press print and select "Send it cloudPOST" from the list of printers. Alternatively, you can upload a letter to our web portal
Will it work with any software?
Yes. Write your letter in the normal way in your usual software, make sure the address is positioned correctly, press print and select "Send it cloudPOST" from the list of printers. Alternatively, you can upload a letter to our web portal.